Customer Success
Customer Success Manager
Pay
$75,000 - $100,000 / year
Most hires land between $82,000 and $90,000. There is a bonus tied to net retention on top of the base.
Own onboarding, adoption, and retention for our SaaS and services customers. Make them love us.
Where you work
Hybrid. You live within commuting distance of Dallas and work from our Dallas location part of each week; the in-office schedule is agreed with you before an offer. This is not a fully remote role.
What you will do
- Run onboarding for new customers
- Drive product adoption and identify expansion
- Be the voice of the customer back to product
- Own renewal and churn metrics for your book
What we are looking for
- 3+ years CS at a SaaS or marketing services company
- Strong written and spoken communicator
- Comfortable running a customer call solo
- Process-builder mindset
- Bilingual English and Spanish is a real advantage with our customer base
How we work
- You build the customer success function: onboarding playbooks, QBRs, health scores
- CS is not a sales-support afterthought here
- Direct line to product and engineering
What we offer
- Bonus tied to net retention
- Clear path to senior and leadership
Hablamos español
Somos una empresa latina. Puedes enviar tu solicitud en inglés o en español, y si prefieres la entrevista en español, indícalo en el formulario.
Apply for this role
A person reads every application, and you will hear back within 5 business days. Puedes escribir en inglés o en español.