Marketing Coordinator

JOB DESCRIPTION

On average, a Social Media Community Manager is able to manage 10-15 accounts and schedule their
generated content. Setting up social media and communication campaigns to align with marketing
strategies will be important in this role. This person will also be responsible for being on team calls as
well as working closely with the Design Department to Generate any Media that will be needed in things
such as blogs, articles, images, videos, product/service features, deals/sales/campaigns,
announcements, etc.

Roles & Responsibilities

• Set and implement social media and communication campaigns to align with marketing
  strategies
• Provide engaging text, image, and video content for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR, and Communications teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals, and journalists
• Stay up-to-date with digital technology trends

Requirements

• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building an online forum, launching an
  ambassador program, creating an event series, and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent verbal communication skills
• Excellent writing skills
• Hands-on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• BSc degree in Marketing or a relevant field

Qualifications & Skills

• Bachelor’s Degree preferred
• Outstanding Communication Skills
• 2+ years of direct or inside sales experience
• 4+ years’ retail experience a plus
• Ability to translate complicated technical jargon for the average consumer
• Managing a variety of personalities and customer challenges
• Experience working with sales volumes greater than $200,000 preferred
• Willingness to work from alternate locations when needed
• Willingness to travel for shows, expos, or company meetings
• Up-To-Date Driver’s License & Insurance With Access To A Vehicle
• Active Cell Phone with Professional Voicemail Greeting

What We’re Looking For

Compensation & Benefits